lanbet Privacy Policy

About This Policy

lanbet is an online gaming platform serving players in Myanmar in the local language. We handle your personal data with respect and always make its security a priority.

This Privacy Policy ("Policy") explains what data we collect when you use lanbet's website and services, why we use it, who we share it with, and how we protect your privacy rights.

By continuing to use our website, you confirm that you have read and agree to this Policy. If you have any questions about this Policy, contact us at [email protected].

lanbet may collect the following types of data in order to provide you with a good service.

1.1 Data You Provide Directly

This includes data you enter yourself when registering an account or using our services—

• Full name
• Date of birth (to verify you are 21+)
• Contact details (phone number or email address)
• Payment-related details (KBZPay number, Wave Money number, AYA Pay number, or bank account details)
• Messages sent when contacting customer support

1.2 Automatically Recorded Data

When you visit the website, some technical data is recorded automatically—

• IP address and computer/mobile device information
• Browser type and version
• Pages visited, links clicked, and time spent on the site
• Data obtained from cookies and similar tracking technologies
• Login date and time (Myanmar Standard Time, UTC+6:30)

1.3 Game-related data

The following data is recorded during gameplay—

• Deposit and withdrawal frequency and amounts
• Game types played and play history
• Bonus and promotion usage history
• Responsible gambling settings (self-imposed limits)

We use your personal data only for specific purposes and do not use it beyond what is necessary. The purposes are—

2.1 Account management and service delivery

Used to create your account, verify login access, and ensure all bonuses and promotions are correctly applied.

2.2 Payment processing

Used for verification and record-keeping when processing deposits and withdrawals via KBZPay, Wave Money, AYA Pay, and bank transfer.

2.3 Security and fraud prevention

Used to detect and prevent unauthorised access, money laundering, and other irregular activities.

2.4 Customer support

Used to accurately respond to your enquiries through our 24/7 live chat and email support.

2.5 Supporting responsible gambling

Used to analyse play patterns and provide responsible gambling tools to protect the health and financial wellbeing of players.

2.6 Service improvement

Used to run analytics that help us understand how players use the site and improve our services.

lanbet does not sell, rent, or publicly disclose your personal data without your consent. However, data may be shared with third parties in the following circumstances—

3.1 Service providers

Payment service providers (KBZPay, Wave Money, AYA Pay, banks) and third-party technology companies may handle data only under our instructions. They are required to follow the same protection standards as we do.

3.2 Legal requirements

When disclosure is required by law, court order, or a legally authorised authority, we will comply with that legal obligation.

3.3 Security protection

Relevant actions may be taken when necessary for fraud prevention, anti-money laundering, and player safety.

3.4 Business transfer

If lanbet's business is transferred or merged, data may be passed to the receiving entity. That entity must operate under a policy that meets the same protection standards set out in this policy.

We use cookies to keep the website running smoothly and to improve your browsing experience.

4.1 Strictly necessary cookies

These cookies are essential for the website to function correctly. Without them, login and payment processing cannot work. These cookies cannot be disabled.

4.2 Performance cookies

These cookies collect information about how the website is used in order to improve our services. The data collected is aggregated and contains no personally identifiable information.

4.3 Managing cookies

You can disable cookies through your browser settings. However, if strictly necessary cookies are disabled, some features of the website will not function correctly.

We do not retain your personal data for longer than necessary.

5.1 While your account remains active

Data required to deliver our services is retained for as long as your account remains active.

5.2 Legal obligations

Payment records and legal documents must be retained for the period required by law.

5.3 After account closure

If you request to close your account, we will delete or anonymise your personal data after we have fulfilled our legal obligations.

lanbet has put in place adequate technical and operational safeguards to protect your personal data from unauthorised access, alteration, disclosure, or deletion.

6.1 SSL Encryption

Our website uses SSL (Secure Socket Layer) encryption technology, so all data transmitted between your browser and our servers travels securely.

6.2 Access Control

Only staff members who directly need access to deliver our services are permitted to view your personal data. They are bound by strict confidentiality obligations.

6.3 Payment Protection

Payment-related data is stored on secure servers and protected by multi-layer access verification.

6.4 Limitations of Protection

We acknowledge that no data transmission over the internet or storage on a server can be guaranteed 100% secure. Even so, we will do our best to minimise any potential losses.

When using our services, you have the following rights regarding your personal data—

7.1 Right to Access

You may request to view the personal data we hold about you. Send an email to [email protected] to make a request, and we will respond within a set timeframe after verifying your identity.

7.2 Right to Correction

If the personal data we have on record is inaccurate, you may request a correction. We will correct any incorrect information as quickly as possible.

7.3 Right to Deletion

You may request that your personal data be deleted. However, data that must be retained due to legal requirements, or data that is strictly necessary while a service is still being provided, cannot be deleted immediately.

7.4 Right to Restriction

In certain cases, you may request that we restrict how we use your personal data — for example, while inaccuracy is being disputed, or where data would otherwise be deleted for unlawful use but must be retained for legal reasons.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us by email at [email protected]. We will review your request and respond as quickly as possible.

lanbet's services are intended for adults aged 21+ only, and we take steps to prevent minors from using this website.

If we become aware that someone under 21 is using our services, we will immediately delete their personal data and close their account. Such cases can be reported to [email protected].

We may update this Privacy Policy when necessary. If significant changes occur, we will notify you by publishing an announcement in a prominent place on the website.

Your continued use of our website after any update will be taken as your acceptance of the revised policy. We therefore recommend that you review this policy from time to time.

If you have any questions about policy updates, you can contact us at [email protected] and our 24/7 customer support team will be happy to help.

If you have any questions, requests, or complaints about this Privacy Policy, you can reach the lanbet customer support team through the following—

• By Email: [email protected]
• By Live Chat: You can reach us in Burmese 24/7 via Live Chat on the website

We are committed to fully addressing your privacy concerns and promise to ensure you continue to have a safe and trustworthy experience on the lanbet platform.